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+The cutter is not starting when I send a job to it, but the fan comes on?

Check that you have set the outline to the thinnest possible line, a ‘Hairline’ outline.

+The cutter stops before it has detected all of the registration marks?

Make sure the two registration points are in-line with the cutting strip and that the rollers are not fouling the registration marks before you clamp the material down and start the crop mark detection process.

Ensure the sizes are set correctly on the Roland GX/CX-24 Cutter. For example A4 is: W:170mm L:247mm and A3 is: W:257mm L:360mm.

More information on how to do this can be found in the following links:
Roland CX-24 Manual: Click here for CX-24 Manual
Roland GX-24 Manual: Click Here for GX-24 Manual

+The cutter displays ‘Error Bad Position’ when I load the material?

The rollers are not within the white markers or there could be strong light (i.e. sunlight) shining onto the machine.

Yes.

To do this, open Roland Versaworks and select Printer and then Printer Settings. You will now see a new window displaying the current devices connected. Click on the ‘New Printer’ icon at the top right on the window – now select ‘USB’ and choose the Roland GX series option from the list (this may show simply as ‘USB’). Once your printer has been selected, click Verify and the cutter should be recognised, in which case the model name, firmware, serial number and status will be displayed.

You can now place Cut Jobs in the queue for the Roland Cutter to use as a standard cut system.

Please note: This process is more likely to be successful if connected the Roland cutter directly to the PC rather than a Hub or USB extension.

+Can I use a separate cutter to cut designs printed on my Roland print and cut machine?

If your cutter is a Roland Cutter (Gx24, GX300 etc.) then yes.

This needs to be installed onto and plugged via USB into the same PC used to operate the printer. It also needs to be loaded as a printer in VersaWorks alongside your print and cut machine.

This can be loaded into VersaWorks by going into PRINTER and PRINTER SETTINGS then clicking “Add New Printer”, selecting “USB” and then selecting the port that appears in the drop down list. Once having selected the printer and clicked “Apply” click “OK” to go back into the main VersaWorks screen and you will see a job list for your cutter underneath the job list for your printer.

To setup a job to be cut at a later time than printing: go into the JOB SETTINGS window and (from the tabs down the left hand side) select MARK, here you will need to ensure that the “Crop Mark” box is ticked; then go into the CUT CONTROLS window (again found in the tabs down the left hand side) and ensure that the “Operation Mode” is set to “Print Only” when printing and “Cut Only” when cutting.

Once the job has printed you will need to drag the file down into the job list for your cutter. Then when you go into the job settings, the Operation Mode will automatically be set to “Cut Only”.

Ensure you have set the correct force on the cutter and loaded the media with the crop marks positioned inside the pinch rollers and over the cutting strip.

You can then click print and the cutter will automatically detect the crop marks and cut out the design printed on the other machine.

+I need to update my BN-20 Firmware and/or Drivers, where can I find this software?

Roland have a public Extranet where you can download the latest Firmware and Drivers, please see the following link:
Roland Extranet Download Page

Alternatively you can view the standard Roland website, please see the link below:
Roland BN-20 Download Page

+My Roland GX-24 is cutting jagged curves?

The cutting strip or blade could be worn. If this does not fix the issue then download the latest driver from the Roland website.

Roland DG Downloads link

+My Roland cutter is cutting objects in a random order?

Using CorelDRAW you can change the order that objects are cut on the Roland GX-24 (and other Roland cut systems). For example, if you had a cut job of numbers 1 to 9, you ideally want to cut in order.. 1, 2, 3, 4 etc.

By looking in the Object Manager (Tools > Object Manager) you can view the layout of the individual objects. The Roland cuts from the Bottom object upwards.

By dragging the objects/layers up or down the list you can position the objects in order from 1 to 9 (the first cut object at the bottom and the last at the top) – the cutter will now cut in the correct order.

+When exporting my design as an .EPS file it cuts only 3 sides of the square cutline around the image?

Ensure when exporting as an .EPS from CorelDRAW that the image is within the CorelDRAW workspace (i.e. A4 page). If the design is larger than the page this could occur.

Also check that the ‘Margin’ setting within the ‘File Format’ tab is set to 1mm – this places a 1mm border around the design when importing into Versaworks which avoids any edges being cropped from the artwork.

+After installing the Roland GX-24 driver on my computer, when I click print in CorelDRAW it feeds out approximately a meter then cuts on one line?

Close CorelDRAW. Go into the Roland GX-24 printer driver properties, click on the Options tab and untick the ‘High Resolution‘ check box, then click OK. Re-start CorelDRAW.

The cutter should now operate correctly.

+Can 440ml cartridges be used in my Roland BN-20?

No. Unfortunately it is not recommended to use 440ml cartridges as this can cause problems related to the ink levels recognised within the BN-20 Utility Software.

+My BN-20 stops printing half way through a print job?

If the job stops during the printing or cutting process, this is often caused by the PC sending the job information either being turned off, or going in to Sleep Mode.

If the PC reverts to Sleep Mode the print spooling process will be reset and stop the print job, just as if the PC has been turned off.
Unfortunately the print job will need to be restarted.

To avoid the problem going forwards please remove the Sleep option from the Power Options of the PC.

+Can I use a separate cutter to cut designs printed on my Roland print and cut machine?

If your cutter is a Roland Cutter (Gx24, GX300 etc.) then yes.

This needs to be installed onto and plugged via USB into the same PC used to operate the printer. It also needs to be loaded as a printer in VersaWorks alongside your print and cut machine.

This can be loaded into VersaWorks by going into PRINTER and PRINTER SETTINGS then clicking “Add New Printer”, selecting “USB” and then selecting the port that appears in the drop down list. Once having selected the printer and clicked “Apply” click “OK” to go back into the main VersaWorks screen and you will see a job list for your cutter underneath the job list for your printer.

To setup a job to be cut at a later time than printing: go into the JOB SETTINGS window and (from the tabs down the left hand side) select MARK, here you will need to ensure that the “Crop Mark” box is ticked; then go into the CUT CONTROLS window (again found in the tabs down the left hand side) and ensure that the “Operation Mode” is set to “Print Only” when printing and “Cut Only” when cutting.

Once the job has printed you will need to drag the file down into the job list for your cutter. Then when you go into the job settings, the Operation Mode will automatically be set to “Cut Only”.

Ensure you have set the correct force on the cutter and loaded the media with the crop marks positioned inside the pinch rollers and over the cutting strip.

You can then click print and the cutter will automatically detect the crop marks and cut out the design printed on the other machine.

+How do I use my Roland print and cut machine to cut designs at a time later than when printing?

To cut any artwork at a later time than when it is printed you will need to use Crop Marks.

These are marks that the printer will use an optical eye to read, to ensure that the cutting is aligned with where the designs have been printed.

On Roland printers these marks are added in VersaWorks: go into the JOB SETTINGS window and (from the tabs down the left hand side) select MARK, here you will need to ensure that the Crop Mark box is ticked; then go into the CUT CONTROLS window (again found in the tabs down the left hand side) and ensure that the Operation Mode is set to Print Only when printing and Cut Only when cutting.

The system will not automatically print the crop marks when printing, and scan the crop marks when cutting to allow for accurate cutting at a later date.

+What file types can I use in Roland Versaworks?

The following file types are supported by Roland Versaworks:

TIFF
JPEG
EPS (Encapsulated PostScript)
PS (PostScript)
PDF

EPS and PDF are recommended if Cutlines are required to be used within the design.

+What is Variable Data?

Variable data printing allows you to replace portions of the image to create outputs with unique text or images per copy. This function is useful when you want to print multiple copies of an image, where certain aspects of the design differ per copy. For example, you could print 1000 flyers with a different company name and logo on each flyer, without having to create the overall artwork 1000 times.

To view how Variable Data works please refer to the Help section within Roland Versaworks. To do this, open Roland Versaworks and click Help, then click Show Help. Now select ‘Operating Special Printing Features’ and then select ‘Printing Variable Data’ (alternatively search for ‘Printing Variable Data’). All the relevant information explaining how the process works will now be displayed.